Underwear company - Faq - Wyzman


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	FAQ What is Wyzman.com? How to make purchases at Wyzman.com? Can I order by phone or fax? Is it safe to use my credit card for transactions with Wyzman.com? What information is gathered by Wyzman.com? How will the information gathered by Wyzman.com be used? Will the personal information remain confidential? What are «cookies»? Does Wyzman.com use «cookies» on its site? What are the delivery costs and taxes on the purchases? What is the delivery time? What are Wyzman.com return policies? What are the links to other sites offering? What is Wyzman.com? Wyzman.com is a virtual boutique specializing in men’s fashion. This site gives you the opportunity to shop in the comfort of your home or from your workplace at competitive prices. This permits you to save time and money and by the same token, take advantage of a personalized service. How to make purchases at Wyzman.com? Click on a category found on the navigation bar. Click on the item that interests you; an enlarged picture. Indicate the size, color and desired quantity. Click on the icon: «add to cart». Add as many items as you wish in your purchase bag by following the previous instructions. When you are ready to make your purchase, click on the icon: « Checkout ». Fill in the correct information concerning the address of delivery and payment. Click on the icon: « Continue » Can I order by phone? Of course, Wyzman.com accepts orders through its security server on the Internet and by phone. You can reach us at : For Montreal region : 514-390-8988 Our toll free number : 1-866-999-9626 Is it safe to use my credit card for transactions with Wyzman.com? Absolutely. Wyzman.com uses the latest technology from Internet Secure to encrypt the information. Only Internet Secure and yourself will know your credit card number. Wyzman.com does not have access to this information. We are very confident in our security measures; in case of fraud, Wyzman.com will refund the first 50$ that is not covered by your credit card company. That is our policy of guaranteed security. What information is gathered by Wyzman.com? Wyzman.com requires your name, e-mail address, mailing address, and telephone number. You must give this information when you place an order, participate in a contest or promotion and when filling out a survey. We also keep on file the statistics concerning the interest in our products as well as the nature of the purchases done online at Wyzman.com. How will the information gathered by Wyzman.com be used? The information gathered has many uses: When you make a purchase online, it is used for the transactions related to the orders. It is used to confirm your purchase and to answer your questions concerning all your transactions done on Wyzman.com. It is a way to keep you informed. When you register on Wyzman.com, you can accept to receive information about our products and choose to participate in our contests, promotions or surveys. The information you provide concerning your interests and purchases helps us to upgrade the products we offer as well as personalize our service to you. Will the personal information remain confidential? Wyzman.com considers your information personal and confidential. With the exception of a unification, consolidation or total sale of Wyzman.com, no information will be shared, borrowed, sold or divulged without your permission or legal request. By gathering this information, Wyzman.com follows the changes in fashion trends, the consumer’s present interests as well as other market perspectives. All the information gathered on the Wyzman.com site will be used privately and confidentially. What are «cookies»? Does Wyzman.com use «cookies» on their site? A «cookie» is a data file with web sites stored in memory on their hard disk when you use them. A “cookie” can contain information (for example: unique identification number) and is used to retrace web pages on which you have navigated. Wyzman.com uses “cookies” but not to compile personal information that can be identified with its help. Wyzman.com uses “cookies” to improve your shopping experience when you navigate on its site. Your “cookie” permits us to keep on file your orders as you shop. If you are a registered client, it permits us to recognize you with information on your Wyzman.com account. If you are not a registered client, we have access as to your use of our web site without identifying you. In that case, the information is treated to improve the design and configuration of our site, to better target the products and services offered, and to establish pertinent promotions and contests so that we can satisfy and serve you better. We also use “cookies” to identify which web sites you visited before and after ours. This permits us to create business links in your interest or be an advantage to you. Otherwise, we do not retrace any information on the use of other web sites. You can refuse “cookies” by rendering them inactive in your navigator (Explorer, Netscape or others). If you render “cookies” inactive, we will not be able to retrace your order and you will not be able to make purchases on our site. Also, we will not be able to recognize you as a registered customer and therefore, not give you access to information on Wyzman.com. What are the delivery costs and taxes on the purchases? The shipping rates are based on the value of the shipment. Orders up to $200 get shipped via Airmail (Local and International orders), and orders over $200 get shipped via Xpresspost (Canada and US). : Up to $15 : $3.90 $15.01 to $25 : $4.50 $25.01 to $75 : $5.00 Over $75 : $6.00 We ship most orders within 48 hours of their receipt, in some cases we may not be able to (if for example we are temporarily out of stock of the item ordered or most of the items ordered). If we are unable to ship within 30 days of your order you will be contacted by email advising of the delay and seeking either your consent to the delay or your wish to cancel the order. A typical purchase delivered by AirMail transportation will take between 10 to 21 business days to reach its destination (this is an average considering that we ship worldwide. North American clients will receive their order sooner than the average). With Xpresspost, it takes approximatelly 5 to 8 business days. How long will my delivery take? The time of delivery depends on the destination of delivery. A typical purchase delivered by ground transportation will take between 10 to 14 business days to reach its destination. What are Wyzman.com return policies? Wyzman.com offers only quality products; that is why we are confidant that you will be satisfied with the purchases that you have made at our site. However, we are aware that sometimes, for different reasons, you would like to return some items. Our priority is to make the procedure as simple as possible. If you are unsatisfied with an unused item, we will take back the said item within the following 30 days after the date you received it. Due to the intimate nature of underwear, state health regulations prevent us from accepting a worn product for return or exchange. Only un-worn garments in their original packaging (including hang tags) can be returned. We will refund the price of the item including taxes. Just return the item in its original condition with USPS. Shipping charges are not refundable except if we have sent you a wrong or defective item. What types of links should I expect to see on your site? Wyzman.com may contain certain links to other sites for which it has no control. These sites have their own confidentiality policies which you should inquire about before visiting them. Wyzman.com is not responsible for the links with other web sites and only offers access to those sites for additional information. If you have any questions about our confidentiality policies, you can e-mail us at custserv@wyzman.com.


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